Recurring Transactions

• Setup Options: Online recurring transactions can only be set up with monthly credit card giving. For other frequencies or recurring direct debit (available for South African banks only), please contact us for assistance.
• Processing Time: All donations are processed immediately except recurring direct debit transactions, which will be visible on your bank account 5-7 business days after the transaction.
• Weekend Transactions: If your recurring payment date falls on a weekend, the transaction will occur on the following business day.

Cancelling Recurring Donations

• Authorization: The financial institution identified on the donation form is authorized to debit or charge the donation to the indicated account. This authority remains in effect until you give Islamic Relief SA at least 10 days’ notice to terminate the authorization.
• Adjustments: If an incorrect amount is debited, you authorize your financial institution to make the appropriate adjustment.
• Modification: You can increase, decrease, or suspend your gift by calling 0800 111 898 or emailing info@islamic-relief.org.za.

Refund Policy

• Refund Requests: If you made an error in your donation to Islamic Relief SA, we will honor your request for a refund made within 24 hours of the donation.
• Request Process: To request a refund, please call 0800 111 898.
• Refund Method:
• Credit Card Donations: Refunds will be credited to the same credit card.
• Direct Debit, Cheque, or Cash Donations: Refunds will be issued by bank transfer and sent via mail.