Our Commitment to Transparency
Islamic Relief South Africa is a registered Section 21 non-profit company, founded on the principles of Islamic faith and guided by our core values of sincerity, excellence, compassion, social justice, and custodianship.
We believe that every donor, beneficiary, and stakeholder deserves to know exactly how we operate, how their data is protected, and what standards govern our transactions. The documents below outline our legal and ethical commitments — ensuring our work is conducted responsibly, transparently, and in full compliance with South African
Governance
Governance & Jurisdiction Policy
Our operational framework, legal jurisdiction, and commitment to compliance with South African law. This policy covers how Islamic Relief South Africa governs its online transactions and adheres to the Protection of Personal Information Act (POPIA), including our principles of accountability, data security, and cross-border dispute resolution.
Privacy
Privacy Statement
Your privacy is paramount to us. This statement explains how we collect, process, store, and protect your personal data — and details your rights, including access, rectification, erasure, and the right to withdraw consent. We do not sell or share your personal data for third-party marketing purposes.
Terms
Terms & Conditions
The terms that apply to your interactions and transactions on our website. This document covers one-time and recurring donation arrangements, accepted payment methods (VISA, Mastercard, Direct Debit), processing timelines, tax deductibility, and our charitable solicitation disclosures.
Refunds
Returns & Refund Policy
We are committed to complete donor satisfaction and transparency in all transactions. This policy outlines our procedures for refund requests (within 24 hours of a transaction), cancellation of recurring donations, and how we handle adjustments — ensuring every concern is resolved promptly and professionally.